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Unified Commerce Success - Implementing a single source of truth across Retail point-of-sale, Ecommerce website, Marketplaces and back-end fulfillment systems.

Shopify

Kensium POS

Acumatica

+70%

Revenue Increase

-34%

Returns & Order Cancellations

+7.1%

Conversion Rate

About District Camera

District Camera & Imaging is a premier retailer that specializes in camera equipment and printing services, based in the DC Metro area. This family-owned business has a rich history dating back to 1978 and is well-known for its steadfast dedication to providing high-quality photography gear, accessories, and exceptional customer service.

Customer

District Camera

Industry

Electronics, Retail

Products Used

Shopify
POS
Acumatica

Overview

District Camera wanted to elevate their online retail presence and enhance the overall shopping experience for the consumers, all while reducing overall IT costs by migrating from an Open-Source solution to a platform that offers modern e-commerce features. With a keen focus on fostering business growth, the transition to Shopify aligned perfectly with District Camera's aspirations to expand their online business. Through this strategic initiative, District Camera not only met but exceeded their customer expectations while optimizing their internal processes for sustainable growth and success in the competitive e-commerce landscape.

Launch Project

Challenges

Single Source of Truth

With multiple sales channels including retail stores running Point-of-Sale systems, Ecommerce website, Marketplaces such as Amazon and eBay, it was critical to ensure inventory and pricing accuracy across all the channels.

Recommerce

District Camera’s business involves selling new as well as used camera equipment along with equipment rentals. This brings unique challenges around serialized inventory, buying processes, and the need to track attributes and sync the same across all channels, at each individual inventory item.

Reduced TCO

Reducing the total cost of ownership of the technology stack while enhancing the experience for mobile users was a critical requirement for the re-platforming initiative.

Commerce

Kensium implemented a Shopify based ecommerce site that is fully integrated with Acumatica Cloud ERP. In addition, we also integrated Acumatica with marketplaces and POS to meet the unique requirements of District Camera. These integrations have empowered District Camera with a comprehensive and tailored solution to effectively manage their business operations and provide an enhanced shopping experience for their customers.

Increased Efficiency
Cost Savings
Improved Customer Satisfaction

Outcomes

District Camera placed a strong emphasis on customer experience and engagement. The brand prioritized exceptional customer service, providing detailed product information, availability, and responsive support. District Camera also actively sought customer feedback, making adjustments to its products and services based on the insights provided. This customer-centric approach fostered loyalty, driving revenue growth. The brand also leveraged marketplaces to expand their reach and increase sales while also building brand awareness.

Kensium staff have been so instrumental in our cutover to the new systems in the past 4 months, but also in general over the course of the past 4+ years.   You guys have been SO Patient and Professional and I just really want to thank you for your efforts, but more so the grace and humanity that you guys bring to the equation. From my standpoint, it is not easy to be using a system for over 20 years and then have to make a change to an entirely new platform(s).   There is a lot of stress and worry from the uncertainty that lies ahead. Meeting after Meeting, you took great pains to work on our issues, alleviate our concerns and finally get us going in this whole new world. Our work is just beginning, but the worry of the unknown is getting less and less by the day. For that - I thank you guys very much.   We spoke internally about this exact situation many times during our association, and we always came away with how pleasant and positive you and your team(s) are.

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Fusing Commerce with Cause: Door County Candle’s Revenue Surge Powered by Kensium’s Shopify + ERP Solution.

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Fasttrack migration from WooCommerce to Shopify Plus with strong back-end ERP Integration.

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