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Sync your Adobe store with NetSuite

The NetSuite-Adobe (Magento) Connector links Adobe/Magento’s front-end eCommerce platform with  NetSuite’s ERP, enabling smooth data exchange across inventory items, site categories, customers, orders,  and shipments. This integration ensures that all commerce information is entered on one platform and synchronized with the other, eliminating duplicate entries and simplifying data management to save time  and reduce costs.

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Connect Your Magento Open Source or Adobe  Commerce store to NetSuite

The Adobe Commerce–NetSuite Connector offers and comprehensive integration for products, pricing, inventory, customers, orders, sales categories, and shipments, providing real-time data synchronization that enhances store management and customer  experience. It enables a real-time view of order updates directly in NetSuite, streamlines purchases, and automates order updates,  enhancing Total Customer Value (TCV) by improving accuracy  and efficiency.This end-to-end solution helps convert leads into  customers and optimizes business processes, ensuring your  business runs at peak performance.

Feature list

Product Catalog
Promotional Pricing
Customers
Orders
Taxes
Shipments
Product Catalog

Make NetSuite ERP the main source of accurate product information by syncing essential data, including sales categories, product attributes, images, pricing, and inventory levels, from NetSuite to Adobe/Magento. This ensures that NetSuite remains an authoritative and reliable source for all product-related details.

Promotional Pricing

Generate price levels within NetSuite to set detailed pricing structures based on various factors.  This includes customizing price tiers according to customer type, and purchase quantity. Once  these price levels are defined, synchronize them with your e-commerce site to ensure that the  pricing information is consistently updated and accurate across all platforms.

Customers

Enhance the customer experience by synchronizing customer and address book information  bidirectionally between your Adobe/Magento website and NetSuite. This ensures that customer  data remains consistently updated and accurate across both systems. 

Orders

Orders placed on the ECommerce website are immediately synchronized with NetSuite ERP, accelerating order fulfillment. Additionally, this integration allows for the synchronization of orders from the ERP system to the website

Taxes

Taxes calculated on the website are directly transferred to NetSuite within the sales order without recalculation. This seamless process ensures compliance with tax regulations, enhances customer satisfaction by maintaining consistent and accurate tax information, and upholds precise financial records. By eliminating the need for recalculations, the integration streamlines operations reduces errors and ensures that all tax-related details are accurately reflected in both systems

Shipments

The Ecommerce site is updated with tracking details after processing a shipment in NetSuite through its built-in solution or third-party software like ShipStation. Customers also receive automated email notifications with shipment updates, ensuring real-time information and enhanced communication

Achieve the optimal combination and benefits of both worlds

Key benefits

Efficient Real-Time Sync 

Sync all data in real-time while defining specific attributes or fields to be synchronized, ensuring that only the necessary data is exchanged. This approach increases speed, improves efficiency, and reduces costs.

Optimize Parallel Processing

Increase system capacity and throughput by adjusting the number of parallel processes. Running multiple processes simultaneously enhances data handling and transaction performance, ensuring smooth operations during peak workloads

Reliable Data Synchronization

Ensure data integrity even if one of the systems goes offline by utilizing a built-in queuing mechanism. This feature guarantees that no data is lost during outages or downtime, as the queued data will automatically synchronize once the system is back online. This process keeps your data consistently up to date across all platforms, maintaining seamless operations and preventing any disruptions caused by system unavailability

Unified Multi-Store Integration

Achieve seamless integration with Adobe Commerce/Magento’s multi-website and multi-store functionalities. This integration allows you to manage and synchronize multiple websites and stores within a single platform, ensuring consistent data flow and operational efficiency across all your digital properties. By leveraging these capabilities, you can streamline your eCommerce operations, enhance overall management, and provide a unified experience for both your customers and your team.

BOPIS Integration & Monitoring

Enable BOPIS capabilities by mapping Acumatica warehouses to Adobe/Magento's Multi-Source Inventory (MSI), monitor sync activity through a comprehensive dashboard, and use a robust logging mechanism with built-in log archival and clean-up for tracking and debugging transactions.

Comprehensive Transaction Logging

Implement a robust logging system to debug and monitor transactions, with built-in archival and clean-up utilities. This ensures thorough, traceable records for effective troubleshooting, while archival stores historical data securely. The clean-up utility optimizes log file sizes, maintaining system performance.

Automated Error Management

Automated fixes address sync failures and notify customers of critical errors through an integrated email notification system. This setup ensures that issues are resolved promptly while keeping customers informed of any disruptions. By automating both the resolution and communication processes, you enhance customer satisfaction and maintain operational efficiency.

Efficient Configuration Management

Utilize the import/export configuration feature to easily back up or migrate your connector settings. This  capability allows you to securely transfer configuration data between systems or environments, ensuring  continuity and reducing the risk of data loss. Additionally, leverage comprehensive configuration options to minimize the need for customizations, streamlining the setup process and maintaining consistency across  different systems.

Comprehensive Data Mapping

Configure mappings for various entities and values, including products, sales categories, customers, customer groups, shipping methods, and payment methods. This comprehensive configuration allows for precise alignment between systems, ensuring that all relevant data points are accurately mapped and synchronized. By defining these mappings, you can streamline processes, maintain consistency across platforms, and enhance the accuracy of data management and transactions.

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Frequently Asked Questions

How does the connector handle product information synchronization?

The connector synchronizes essential product information, including sales categories, product attributes, images, pricing, and inventory levels, from NetSuite ERP to Adobe Commerce. This ensures that NetSuite remains the authoritative source for all product-related details, keeping your eCommerce site up to date with accurate information

Can the connector manage promotional pricing?

Yes, the connector allows you to create detailed pricing structures within NetSuite based on purchase quantity. These price levels are then synchronized with your Adobe Commerce site, ensuring consistent and accurate pricing information across all platforms

How are taxes handled within the integration?

Taxes calculated on the Adobe Commerce site are directly transferred to NetSuite ERP within the sales order, eliminating the need for recalculation.

How does the connector ensure reliable data synchronization?

The connector utilizes a built-in queuing mechanism to ensure data integrity, even if one of the systems goes offline. This feature guarantees that no data is lost during outages or downtime, as queued data will automatically synchronize once the system is back online.

Does the Connector support BOPIS?

BOPIS (Buy Online, Pick Up In-Store) is supported by integrating NetSuite warehouses with Adobe Commerce's MSI system. This synchronization ensures accurate inventory data across platforms and customer convenience for in-store pickups.

Does the connector provide tools for error management?

Yes, the connector includes automated error management features that address sync failures and  notify customers of critical errors through an integrated email notification system. This ensures prompt  resolution of issues while keeping customers informed of any disruptions.

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