Big Country Pet Co.

Big Country Pet Co. implemented innovative B2B features, leveraging BigCommerce to streamline inventory tracking, ordering, and store credit functionalities. These improvements positioned them as a strong contender for the B2B Excellence Award.

BigCommerce

About Big Country Pet Co.

Big Country Pet Co. is a leader in the frozen raw pet food industry, dedicated to providing high-quality, nutritious products for pets. To enhance its B2B ecommerce operations, the company implemented innovative digital solutions, streamlining inventory management, ordering processes, and customer experience.

Award & Recognition

For its outstanding advancements in B2B ecommerce, Big Country Pet Co. was recognized as a strong contender for the B2B Excellence Award.

Customer

Big Country Pet Co.

Industry

E-Commerce

Products Used

BigCommerce

Overview

The team implemented innovative B2B solutions for Big Country Pet Co. on the BigCommerce platform, enhancing inventory management, streamlining bulk ordering, and improving customer satisfaction.

By leveraging BigCommerce’s advanced features and seamless ERP integration, the team delivered a customized solution that optimized operations and positioned the company for continued growth.

Launch Project

Key Challenges faced

Difficulty in managing inventory across multiple locations

Tracking inventory across different warehouses was complex, leading to inaccuracies in stock availability and fulfillment inefficiencies.

Customers placing orders for out-of-stock items

Without real-time inventory visibility, customers could place orders for unavailable products, causing overselling and fulfillment delays.

No streamlined process for bulk ordering

The lack of an efficient bulk ordering system made it challenging for B2B customers to place large orders quickly and accurately.

Limited store credit flexibility for company users

Store credit management was restricted, preventing company users from seamlessly applying available credits to their purchases.

The need for seamless ERP and Ecommerce system integration

Disconnected systems resulted in manual data handling, increasing errors and delays in updating product, customer, and order information.

ERP

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Implemented Solutions

Advanced Inventory Tracking

Location-based tracking eliminated overselling and fulfillment issues by preventing orders on out-of-stock items.

Streamlined Ordering

Custom CSV filtering ensured customers ordered only authorized items, reducing inquiries and boosting efficiency for Big Country Pet Co.

Personalized Product Availability

Location-based tracking and real-time availability messaging empowered customers to make informed purchasing decisions.

Enhanced B2B Functionality

Big Country Pet Co. optimized its B2B experience with custom BigCommerce API solutions, enabling staff to access company-specific pricing, availability, and streamlined ordering.

Results & Impact

Eliminated overselling through real-time inventory tracking

Enhanced customer experience with accurate product availability messaging

Reduced customer inquiries with a streamlined bulk ordering process

Optimized store credit utilization for company accounts

Kensium was pivotal in transforming our approach to these challenges. They didn't just integrate our systems; they revolutionized our inventory management. By understanding our unique operational needs and implementing a tailored integration between Shopify and Acumatica, Kensium enabled us to automate our processes.

Eddie De La Rosa

Business Process & ERP Manager

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Acumatica Solutions

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Big Country Pet Co.

About Big Country Pet Co.

Customer

Industry

Products Used

Overview

Key Challenges faced

Difficulty in managing inventory across multiple locations

Customers placing orders for out-of-stock items

No streamlined process for bulk ordering

Limited store credit flexibility for company users

The need for seamless ERP and Ecommerce system integration

ERP

Implemented Solutions

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Let’s Get The Conversation Started

About Us

Resources

NetSuite Solutions

Sage Solutions

Acumatica Solutions

Chicago, USA

Hyderabad, India

Merida, Mexico

Acumatica Solutions

Sage Solutions

NetSuite Solutions

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Big Country Pet Co.

About Big Country Pet Co.

Customer

Industry

Products Used

Overview

Key Challenges faced

Difficulty in managing inventory across multiple locations

Customers placing orders for out-of-stock items

No streamlined process for bulk ordering

Limited store credit flexibility for company users

The need for seamless ERP and Ecommerce system integration

ERP

Implemented Solutions

Explore More Case Studies

Let’s Get The Conversation Started

About Us

Resources

NetSuite Solutions

Sage Solutions

Acumatica Solutions

Chicago, USA

Hyderabad, India

Merida, Mexico