Big Country Pet Co.
Big Country Pet Co. implemented innovative B2B features, leveraging BigCommerce to streamline inventory tracking, ordering, and store credit functionalities. These improvements positioned them as a strong contender for the B2B Excellence Award.
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BigCommerce
About Big Country Pet Co.
Big Country Pet Co. is a leader in the frozen raw pet food industry, dedicated to providing high-quality, nutritious products for pets. To enhance its B2B ecommerce operations, the company implemented innovative digital solutions, streamlining inventory management, ordering processes, and customer experience.
For its outstanding advancements in B2B ecommerce, Big Country Pet Co. was recognized as a strong contender for the B2B Excellence Award.
Customer
Big Country Pet Co.
Industry
E-Commerce
Products Used
BigCommerce
Overview
The team implemented innovative B2B solutions for Big Country Pet Co. on the BigCommerce platform, enhancing inventory management, streamlining bulk ordering, and improving customer satisfaction.
By leveraging BigCommerce’s advanced features and seamless ERP integration, the team delivered a customized solution that optimized operations and positioned the company for continued growth.
Launch Project
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Key Challenges faced
Difficulty in managing inventory across multiple locations
Tracking inventory across different warehouses was complex, leading to inaccuracies in stock availability and fulfillment inefficiencies.
Customers placing orders for out-of-stock items
Without real-time inventory visibility, customers could place orders for unavailable products, causing overselling and fulfillment delays.
No streamlined process for bulk ordering
The lack of an efficient bulk ordering system made it challenging for B2B customers to place large orders quickly and accurately.
Limited store credit flexibility for company users
Store credit management was restricted, preventing company users from seamlessly applying available credits to their purchases.
The need for seamless ERP and Ecommerce system integration
Disconnected systems resulted in manual data handling, increasing errors and delays in updating product, customer, and order information.
ERP
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Implemented Solutions
Location-based tracking eliminated overselling and fulfillment issues by preventing orders on out-of-stock items.
Custom CSV filtering ensured customers ordered only authorized items, reducing inquiries and boosting efficiency for Big Country Pet Co.
Location-based tracking and real-time availability messaging empowered customers to make informed purchasing decisions.
Big Country Pet Co. optimized its B2B experience with custom BigCommerce API solutions, enabling staff to access company-specific pricing, availability, and streamlined ordering.
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