Solutions Engineer

Overview

Kensium is currently seeking a Pre-Sales Solution Engineer to join our ERP Sales Team. You will play an integral role in an exciting and fast-paced environment where the sky is truly the limit. In this role, you will support Sales by understanding and documenting complex customer requirements, developing and presenting solutions, and conducting technical product demonstrations of Acumatica during the pre-sales process.

Are you an ERP Pre-Sales Engineer or ERP Solution Architect with extensive project experience, interested in transitioning from Delivery to Sales and making a significant impact on Kensium’s growth over the next 3-5 years? Do you have experience implementing ERP projects from Technical Design through to production? Are you intellectually curious, committed to continuous improvement, and able to understand the “big picture” while maintaining keen attention to detail?

Core competencies

• Actively participate in scoping, discovery, and proposal review sessions with client prospects and the internal Kensium team.
• Comfortable discussing, collaborating, and evolving Kensium’s understanding of client requirements and concerns, both internally and externally.
• Coordinate with partners and integrated software vendors (ISVs) to determine the appropriate modules and pricing for the overall solution.
• Develop and articulate solution options, associated risks and costs, pros and cons, and make clear, confident recommendations.
• Align client business needs and process workflows with Acumatica by understanding the customer’s current state and business objectives.
• Produce technical specifications to determine out-of-the-box capabilities or identify the need for custom development.
• Scope and document (both written and visual) the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommend solutions that optimize value for both the customer and Kensium.
• Manage the creation of the associated solution scope, timelines, WBS, estimates, and proposals.
• Manage the estimate as it evolves.
• Present the solution, estimates, and proposal to the prospect/client.
• Consult with clients to guide them to the optimal technical solutions based on their needs and the business, with confidence.
• Customize a demonstration environment (logo, color scheme, branches, sample products, etc.) prior to any sales demonstration for a prospect.
• Respond to RFP questions or prospects' clarifying questions both in writing and, if necessary, recorded video.
• Meet assigned targets for profitable sales growth, as directed.
• Participate in the evolution of process improvements and cross-functional communications.
• Communicate effectively and work well with cross-functional teams across geographic regions (CRITICAL).
• Analyze data to continuously improve processes and systems.
• Participate in pre- and post-sales technical scoping, requirements gathering, and solution creation and review.
• Bring innovative ideas to clients regarding strategy for engaging with customers across their digital channels.
• Maintain technical knowledge and certification badges as indicated by the Director of ERP Sales. Be fully aware of and able to articulate advanced
  product features, benefits, and overall product solutions.

Required Skills

• Minimum of 6+ years of ERP implementation experience.
• Minimum of 4+ years of real-world experience with ERP.
• Prior work experience in a consulting/architecture position within a software and/or services company.
• Solutions-oriented thinking; always looking for the smart solution rather than jumping at the first answer.
• Proven record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communication.
• A commitment to staying on top of industry trends and technologies.
• Experience with complex selling and value-based (consultative) sales strategies.
• Excellent communication, planning, organization, and presentation skills.
• Strong customer relationship skills.
• Ability to conduct effective needs analysis.
• Experience with eCommerce, BigCommerce, or Magento is a plus.
• ERP certifications and contributions to the Acumatica community and forums are advantageous.

* Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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