Most marketing-savvy businesses rely heavily on platforms like Meta (formerly Facebook) to manage their advertising, engage with customers, and build their online presence. However, even in this age of password management services and best practices, we frequently encounter businesses that have lost access to their Meta Business Manager accounts, often due to staff departures or unforeseen internal changes. When a business's Meta account is tied to a specific employee, access can become complicated once that person leaves, creating stress, disruption in daily operations, halting ad campaigns, reducing revenue, and limiting administrative control.
One of the most effective ways to safeguard your business is to create an "evergreen" Meta Business Manager account—an account that isn't tied solely to a single employee but is accessible to multiple trusted team members or designated roles. This ensures your business maintains continuity and control, regardless of personnel changes.
Case Study: Manufacturer
A mid-sized B2B manufacturing business ran into a major hurdle when their marketing manager, who had set up and managed the company’s Meta Business Manager account, left unexpectedly. Unfortunately, the marketing manager was the sole admin on the account. It took several months for the business development team to realize that revenue was being lost since ad campaigns had been paused. They have no access to essential campaign data and insights, leading to a loss in sales and visibility. The employee had been using a personal email to manage the account and was not cooperating with the company.
Additionally, no one in the manufacturing business was familiar with the complicated process of recovering the account. The Kensium marketing team resolved the issue and now, their Meta account is securely accessible by an evergreen admin account, ensuring uninterrupted access and smooth operations moving forward.
Recover Your Meta Business Manager Account
If your business has lost access to its Meta account due to employee departures or other internal changes, you’re not alone—and we’re here to help. To assist with this process, we’ve provided a step-by-step recovery guide below that walks you through the recovery process. Simply follow the instructions on the form to initiate account recovery and get your business back on track. If you have questions or need assistance, please Contact Kensium now for a free consultation and get your business back on track—before it’s too late!
I [FULL NAME], declare that I am the executive director of the company [COMPANY NAME] I own the only profile on Facebook – [FB profile link]
The company [COMPANY NAME]. is represented on Facebook by the profile – [COMPANY PAGE LINK]
I confirm that I am the owner of the above-mentioned Facebook page and request that its ownership be transferred to my Facebook profile.
Incident description
I had had the admin rights for the page until [DATE AND TIME]. This time I received an e-mail which stated that I was removed as a Facebook admin by [MORE INFO AND SCREEN]
[EMPLOYEE NAME] is our former employee who was the only administrator of our Facebook page and Business Manager (his FB username is [EMPLOYEE PROFILE LINK]). According to him, his account was hacked, and he is no longer an admin of the page. He is unwilling to cooperate.
Documents attached
Certificate of incorporation,
My personal ID
I hereby declare under penalty of perjury that the information I have provided is true and accurate. _______________________ [FULL NAME], Executive Director
1. Business registration 2. Website 3. Last CC on ads
Reference: Summary of Process
1. If you are an agency reading this, a person on your client’s team will need to submit this request. This person needs to be a part of the organization and an admin of the Facebook Page. This means that we cannot accept requests from consultants or agency employees. The person submitting the request will then have to submit the information outlined below.
2. Note: Keep in mind that this process can take anywhere from 2 weeks to over 6 months, and
3. A copy of a valid government-issued photo ID matching the name of the Page Admin, such as a current driver's license or a passport, of the individual signing the statement. You can find the different kinds of IDs we accept in this Help Center article. After you send us a copy of your ID, it'll be encrypted and stored securely. Your ID won't be visible on your profile, to friends or to other people on Facebook. Learn more here. (If US driver’s license, please include photo of both sides of id)
4. A signed statement (.pdf format) from a person at your organization that includes all of the following:
A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable);
The name of the current person(s) who manage the Page, as applicable;
The relationship of the above person(s) to the Page;
An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable;
The name of the Business Manager that owns the Page and the url link to the Page you are looking to have removed; and
A statement that the partner does not know who any admins are on the Business Manager and cannot contact them.
A declaration that the information you have provided is true and accurate (e.g. "I certify that the information provided is true and accurate") - your statement must include similar language.
All documentation supporting your request (including any screenshots or videos to provide context);
5. For our support team to release the Page from the owning Business Manager, please ensure the Page is not connected to a Business Instagram account. If the Page is connected to a Business Instagram account, please convert the Instagram account back to a personal account by following these steps.
Note: Once Page is released from the Business Manager and added to the new Business Manager, you can convert the Instagram account back to a Business Instagram account.
Once all of this information and documents have been gathered, the person submitting the request should contact our team for assistance with the Page Release request from the current Business Manager that owns your organization’s Page. If your Page Release request is approved and actioned on, you will still need to manually add the Page to the new Business Manager once it is released from the former Business Manager.
We wish it was easier to reclaim your Facebook account, since it's such a common issue. This process may last several weeks, even for professional marketeers. Remain diligent and take deep breaths and your Facebook account will be yours again. Contact our marketing experts at Kensium if you have any questions or would like a no-cost marketing evaluation.
Rickard Parr, VP of Creative Services at Kensium, leads the UX and UI design teams, ensuring best practices across creative solutions. With over 30 years of design experience, he works closely with clients to deliver innovative branding, user experience, and marketing strategies while streamlining processes for project success.
Your time is valuable, and so is your business's potential. Fill out the form, and receive an immediate follow-up from one of our experts so we can set you on the right path.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
.png)
.png)
.png)
.png)
