How To Streamline Operations And Increase Customer Satisfaction

Modern retailers face more chaos and unpredictability than ever. At the beginning of 2022, many businesses looked forward to a return to normalcy after two years of rolling with pandemic punches. However, that stability still needs to materialize. In 2023, merchants will be challenged by reduced consumer purchasing power, global instability, and supply chain issues.

Despite a pending recession and ever-changing customer needs and expectations, there are ways to lessen the effects of these challenges and more. Some ways retailers can accomplish this are:

• Implement a powerful CRM.
• Streamline operations.
• Manage inventory, fulfillment, and shipping.
• Customer support and self-help
• Focus on building vendor relationships.

Accomplishing these objectives is difficult without a centralized solution to track and automate these functions. It’s essential to find an implementation partner like Kensium that understands the unique challenges faced by ecommerce businesses and provides solutions designed to keep businesses running regardless of economic conditions.

Implement A Powerful CRM

Maintaining dependable, high-quality customer service is essential to keeping customers and attracting new ones. Customer loyalty increases product and service sales. To accomplish these goals, finding the right CRM software is necessary.

Happy customers spread the word about products and services they love, and unhappy customers tell even more people about their bad experiences.

Acumatica Cloud ERP has a built-in CRM that offers flexibility and connects all your business operations into a single system. But, if you already have a CRM that you love, many can be integrated into Acumatica, boosting customer service power.

Streamline Operations

It is nearly impossible to have an efficient, profitable, scalable business that relies on disconnected technology. Integrating modern business management software that combines internal and external systems, applications, and processes is the key to thriving during an uncertain economic future.

Kensium implements solutions that help commerce businesses:

• Optimize operations and increase resiliency on a future-proof platform.
• Leverage almost 300 native integrations.
• Expand beyond native integrations with open architecture.
• Connect applications.
• Combine workflows.
• Centralize data through multiple strategies for increased accuracy and reporting.

A partner like Kensium combines existing software and creates custom integrations within Acumatica to provide an all-in-one solution to scale your business and increase revenue.

Manage Inventory, Fulfillment, And Shipping

Acumatica has developed different Editions to meet the needs of most major commerce verticals. For example, The Retail-Commerce Edition is built to help retailers, manufacturers, wholesalers, and distributors manage product inventory, fulfillment, and shipping. The Retail-Commerce Edition connects front-end and back-end systems and provides a 360-degree view of an organization’s operations.

In addition to the robust native features of Acumatica, Kensium partners with best-in-class commerce providers. Our partnerships allow us to leverage these tools and provide flexible payment options, shipping integrations, and more.

Customer Support & Self Help

In addition to Acumatica’s CRM, the Customer Service & Support integration automates customer support workflows, manages contracts, and provides document management. Leveraging this feature creates a team-oriented approach to customer support and increased sales.

Case Management

Users can view case activity by conversation and retrieve all case-related data linked to tasks, events, and activities. Workflows are based on severity, escalation path, and priorities. Automating case management workflows enables users to submit, assign, and track requests for support functions unrelated to sales, leads, or opportunities.

Contract Management

Customer contracts and service plans are linked to current support cases ensuring that proper support is provided and billed accordingly. Commerce organizations can set service rates per incident, hour, or prepaid.

Document Management

An integrated content management system allows users to access all documents and activities assigned to customers. They can also grant access to sales contracts, marketing offers, notes, emails, and other communications.

Integrating advanced customer and support processes ensures customer satisfaction, and automated workflows help eliminate missed issues and incorrect information attached to a customer. Kensium takes this one step further by integrating a full helpdesk feature. Having native support features and adding a helpdesk provides additional revenue generation by upselling and cross-selling other products and services.

Focus On Building Vendor Relationships

With automated purchases, sales, and requisition orders, Acumatica automates the vendor workflow to ensure orders are received, distributed, and restocked promptly. This automation helps businesses build positive relationships with vendors and keep things moving smoothly. Additionally, regardless of the payment system, Kensium integrates payment gateways like Braintree, PayPal Flow, and PayPal Invoicing.

For vendor bidding and requisitioning, the entire process is streamlined with predetermined workflows based on rules created by your organization. In addition, robust reporting provides crucial insights into these functions to quickly troubleshoot any issues that arise before they become more significant problems.

Kensium And Acumatica – A Winning Combination

Today’s commerce landscape continually changes as customer demands increase, and supply chain interruptions threaten to cause delays and out-of-stock items. That’s why it's critical to business success to implement solutions that help businesses minimize the impact of uncertainty and still provide exceptional service. Kensium helps companies:

• Improve customer satisfaction while minimizing cost.
• Reduce order times.
• Gain a 360-degree view of sales and operations.
• Know the actual cost of doing business.

Kensium’s award-winning teams are ready to help you implement a future-proof platform created specifically for any vertical. Combined with our custom-built integrations, we help businesses succeed in today’s digital commerce world and prepare for the future. Want to know more? Contact one of our experts today.